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Crossposting from Cohost..
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So I had a one-post moan on Twitter about how much trouble I was having with British Gas' web chat. Beyond the 99+ long queue, I then had an hours talk end with the rep completely misdescribing the issue back to me, saying it wasn't their department and linking back to the SAME PAGE I'D USED TO COINTACT THEM IN THE FIRST PLACE before prompting me multiple times to close the page to start a new chat.
I've tried contacting BG on Twitter before. It went nowhere, but I'd tried. This time they responded to my subtweet, then asked me to confirm my address mentioned in DMs with their help account alt in a reply from their main account. They posted my new address in a public tweet because they couldn't tell the difference between a tweet and a DM.
They deleted it a few minutes later, but I have had a furious stress headache from this all day since. It's not like I might've been taking active efforts to obscure my new location from problematic people, family or twitter randos, right?? I'm pretty sure this is a huge breach of GDPR regardless.
Bonus, the issue still isn't resolved. That issue being that the meter reference code doesn't match this address. It's apparently a problem a lot of people have with flats in fairly new-build properties or developments; the registered address records the PLOT NUMBER of the development first and the actual flat number second or third. So when someone references the database (like when trying to set up a new account or change suppliers) it doesn't parse correctly. So far it's parsed mainly as Plot Building Flat and Plot Flat Building. So that's Number Name Number and Number Number Name, the latter putting this flat number an order of magnitude higher than there are flats in the building. And neither of which match the postal address, which means other suppliers can't create an account for you.
The worst bit though is this has apparently been going on for over a decade and effects every property in the building. The owner was paying another flats gas bill for years. The former tennant managed to fix this somehow and was assured that the issue had been fixed. Evidently it hasn't.
At least the electric meter reference number seems to be correct.
So I had a one-post moan on Twitter about how much trouble I was having with British Gas' web chat. Beyond the 99+ long queue, I then had an hours talk end with the rep completely misdescribing the issue back to me, saying it wasn't their department and linking back to the SAME PAGE I'D USED TO COINTACT THEM IN THE FIRST PLACE before prompting me multiple times to close the page to start a new chat.
I've tried contacting BG on Twitter before. It went nowhere, but I'd tried. This time they responded to my subtweet, then asked me to confirm my address mentioned in DMs with their help account alt in a reply from their main account. They posted my new address in a public tweet because they couldn't tell the difference between a tweet and a DM.
They deleted it a few minutes later, but I have had a furious stress headache from this all day since. It's not like I might've been taking active efforts to obscure my new location from problematic people, family or twitter randos, right?? I'm pretty sure this is a huge breach of GDPR regardless.
Bonus, the issue still isn't resolved. That issue being that the meter reference code doesn't match this address. It's apparently a problem a lot of people have with flats in fairly new-build properties or developments; the registered address records the PLOT NUMBER of the development first and the actual flat number second or third. So when someone references the database (like when trying to set up a new account or change suppliers) it doesn't parse correctly. So far it's parsed mainly as Plot Building Flat and Plot Flat Building. So that's Number Name Number and Number Number Name, the latter putting this flat number an order of magnitude higher than there are flats in the building. And neither of which match the postal address, which means other suppliers can't create an account for you.
The worst bit though is this has apparently been going on for over a decade and effects every property in the building. The owner was paying another flats gas bill for years. The former tennant managed to fix this somehow and was assured that the issue had been fixed. Evidently it hasn't.
At least the electric meter reference number seems to be correct.
