sci_starborne: Sign of the Fox (pic#181874)
Saturday, November 2nd, 2013 03:31 am

At the time, the alternate-vote seemed like the best option for getting us out of the usual two-party politics in the UK. It’s not a common system, but it is used elsewhere.  Australia was used as the main example of a western modern nation that used it for electing their representatives.

And now they have Tony Abbot in power. A man who sounds like yet another example of someone more Disney Villain than politician on the world stage. A man who won the election and mere days later had an approval rating of what? 20%? A man who is literally pushing to destroy the Great Barrier Reef in order for coal and oil freighters to get easier access to a port. Whose track record over gender and sexual equality sounds like someone doing donuts in a pig stye.

AV was sold under the idea that it’d undermine tactical voting, protest voting, and allow election of those the majority of people didn’t mind having. Australia seems to have undermined that idea with their current PM.

Am I missing something here? Was there an unmentioned way of exploiting the AV style system? Is it not used in the main elections of Australia and only in some lesser ones?

Mirrored from The blog-hub for Peter "Sci" Turpin.

Tags:
sci_starborne: Sign of the Fox (pic#181874)
Monday, June 18th, 2012 12:20 pm

Reasonably sure that a sign of irreversable failure in a government is when, seeing consistant or increasing failures in proceedure, the rules are changed to furthur embed those procedures rather than correct or replace them. It seems to be a pattern where a countries governmental system as an entity becomes tired of dealing with corrective matters stemming from their previous choices and simply decides to make the reporting of the problems harder. From the perspective of that system, the problems suddenly decrease massively and the act is considered a sucess, whereas outside it the system has lost all ability to get feedback for poor choices and now is destined to head on toward catastrophic and unseen failure.

A metaphor might be someone throwing out their bathroom scales because they don’t want to think of the weight they’re putting on. Or company management firing anyone who complains. Someone moving the suggestion-box to the top floor. Making people loose their income if they complain about their working conditions.

I’m sure there’s plenty more.

Mirrored from The blog-hub for Peter "Sci" Turpin.

Tags:
sci_starborne: Sign of the Fox (pic#181874)
Tuesday, September 27th, 2011 01:39 pm

Last week someone put an interesting item onto Hack-A-Day; someone who’d built their own “CT Scanner”. And functionally it is. It takes x-ray images from all angles around an object, which they then scan into a computer and let it turn the platen images into a 3D model. I believe the latter was done using OpenCV scripts.

The recent and ongoing Occupy Wall Street protests in New York City have generated a large amount of citizen-media footage (albeit released without sound in many cases, to avoid breaking outdated wiretapping laws).

If key events observed from different positions could be found to align the timelines of footage, it seems plausible that the same scripts used in the CT scanner could be used to assemble a crude animated 3D model of the events as they unfold.

For purposes of evidence gathering and contextualisation of the news stories, it seems this could be a very useful tool, rendering isolated and often repeated footage into singular but multifaceted logs of events from every recorded angle.

I doubt it would be of high quality, due to all the variables and low-quality of the footage used, but it could perhaps knit together the results with the events that preceded them, and at least help in giving a more rounded view of events.

Mirrored from The blog-hub for Peter "Sci" Turpin.

sci_starborne: Sign of the Fox (pic#181874)
Thursday, August 11th, 2011 04:31 am

If you read my Twitter, you’ll know a few days ago I was fully in support of bringing in the army to support the overwhelmed police forces. I’m not any more, and I suspect my reasons are the same as a number of other peoples. A misapprehension.

I mistakenly believed that because the police were being overwhelmed in the first couple of days (or “beyond their limits” as I think someone said), then naturally they must have all of their resources attending to it. It seems a natural assumption; if I said I was being overwhelmed by something, it would be because everything I had wasn’t enough.
That was when there were 1400 officers on the streets of London. The last couple of nights there’s been 16000. Ten times as many, and then some.

I assumed that 1400 was the absolute most number of police officers that could be deployed, so was incredulous that the army hadn’t been brought in to back them up. Turns out I was wrong and there were MANY more officers that could have been deployed, so the army wasn’t needed.

So my next question is why did it take 24 hours to get all those additional officers into place? Okay the big wheels of bureaucracy take a long time to turn, but aren’t we supposed to be prepared with rapid-response tactics and so on? I know the situation isn’t the same as a few bombs going off somewhere, but still.

I’m also going to say these panicked reactions, even though I’ve shared some of them at the time, are wrong.

Water-cannons are dangerous (though admittedly the least-so of the suggested options). They’re used to break up large groups of people who’re refusing to move. The riots weren’t groups refusing to move, they were people moving about entirely too much! If anything they could have done with some sort of oil-cannon to make it harder to run away.
But that water is very high-pressure. There’s the famous picture doing the rounds of the protester who literally had the eyes blown out of his face by the water pressure. I believe he lost one entirely, and only has partial sight in the other now.
Water cannons are only used for breaking up demonstrations. If they’d had them during the student protests in London, that’s where they would have been used. To soak them to the skin and make them give up faster. And now the PM has given the OK for them to be used in England (I’d say UK, but they’ve been used in Northern Ireland for a long time).

Mandatory army service. Because having an unemployed, desperate, underclass who’re also trained in firearms and hand-to-hand combat is a great idea. Okay that’s histrionic, but all I know is my grandfather said maybe I should have joined the army to teach me some self-discipline. And I know that if I wouldn’t have killed myself or been beaten to a pulp, I would have probably come out psychotic. That’s a judgement call. I know my own mind, and I know while I need a certain level of self discipline, the army level plus all the combat training would have cemented itself to my latent school-time anger, and any form of creativity or self-exploration would have been buried. I would be a horrible and self-hating person. Up until a few years ago I did whatever people told me. The sense of duty they drill into you, I’d never have been able to fight that. Private Meat Puppet, sir.
Also ask ANY military professional how well conscripted armies compare to voluntary armies. I’ll give you a clue to the only answer you’ll get: they don’t.

Throwing people onto the streets or cutting off benefits? 1) Do people still receive benefits in prison? No? Do they when they get out? I presume so, because they’ve served their time. Better question; if someone is known to have been in the riots and hasn’t been sent to prison for it, why not? 2) At least one cause behind these riots is poverty (probably enforced by culteral expectations to own expensive pointless things, but again, not getting into that here). Making people even poorer, homeless and desperate is not going to prevent this from happening again. I can almost guarantee you’ll end up with the worst areas of the city literally breaking away from the rest of society. Imagine a whole borough where outsiders and police get killed if they enter. Cutting back food isn’t going to make the patient healthier.

Rubber bullets are dangerous. They’re not paintball gun bullets or BB rounds. The British type are 1.5″ rounds, about 4 inches long and actually made of plastic. They have a range of about 100metres and travel at 200ft/s. They’re supposed to be fired at the ground so they bounce up and hit the legs or lower body, but if they bounce or are fired higher can hit the upper body or face. 17 people were killed by rubber bullets in Northern Ireland (and 41 permanent injuries), and the UN has they under a temporary ban from peacekeeping use after two protesters died. Okay this is the extreme, and you can get away with broken bones, severe bruising, bleeding and so on, but be aware what you’re asking for.

But hey, they’re rioters, they’re fucking with our lives, they deserve to get beaten on, right? Who cares if they die while breaking the law?

Leaving the reasons behind the riots aside totally, as that’s a whole different argument, let me list three things that’ve happened today.

  • Someone got sentenced to two months in prison for taking part in the riots. However they claim they were video-taping a police officer beating a youth who was already on the ground. When the officers noticed, the filmer was pepper-sprayed and arrested. Did they? Doubt we’ll ever know. If it’s true you can bet that camera doesn’t exist anymore.
  • EDIT: It doesn’t seem this is the specific video mentioned, but it seems to show the same series of events. Filming a stop-and-search, annoyed police deciding he’s looking for a fight and tackling him to the ground. Uploaded today, the 10th.
  • Video was put online of Birmingham (?) police swarming on a couple of people and beating them to the ground including putting the boot in. They did not appear to be part of any gang larger than 3 people or appear to be making any hostile motion. After they were beaten it is said they were NOT arrested. Why are you beating people to the ground who are making no violent actions or who have apparently not done anything you can arrest them for?
  • A friend witnessed and videoed a youth walking past a ground of police officers, apparently peacefully. The 15 officers and dog piled onto him and arrested him. His only crime appears to have been that he was wearing a hoodie. I have a friend who makes and sells hoodies. There’s a fashion-police joke here somewhere, but it’s not a funny one. If her account of the video pans out, 15 police and a canine unit arrested someone because of the way they were dressed. Because of how they looked.

We can’t afford to be trite with this kind of shit. If abuses are happening in the name of the law, it needs to be dealt with. Likewise we can’t allow panic to edge us into thinking street-justice is the way forward.

I mean, you do realised Judge Dredd was supposed to be DIStopian, right? That the idea of having a police force where you receive summary justice based on a single persons opinion is a nightmare of personal vendettas? I’m surprised I’ve heard so much of it come from people in racial or sexual minorities too, and it’s hard to repress the feeling I need to shout in their faces “You realise you could be giving some racist or homophobic asshole in a position of power permission to kill YOU, right??”
And that’s not to mention all those hundreds of thousands who supported the student protests who under the same carte-blanche would have instead been leaving parliament square soaking wet with outright hypothermia instead of a chill, or shattered ribs and kneecaps instead of scuffed elbows. Those that would have been able to still walk anyway.

These riots have also brought the “truth” spouted by some groups into stark relief. I’m not talking any of these nationalist groups who’ve been trying to jump on the hero/vigilante bandwagon (notably by going into other peoples neighbourhoods to “defend” them, where they don’t know who is what, and getting into trouble with police themselves as a result). I’m not talking about Scientology, who’ve been out scouting the clean-up works for vulnerable victims of these riots to recruit and brainwash (you surely know about THAT by now, right?).

I’m talking about groups like Wikileaks and Anonymous, whose tweets have thoroughly embarrassed both of them these past few days with what I can only assume is either their own anarchic wishful thinking or genuine confusion that any sudden “riots” reported in the mainstream media must be popular revolutions that needs supporting, and not a bunch of criminal louts out to steal TVs and trainers.

 

What do we need in the aftermath of all this?

Well for starters the places that have fared best have been those with strong community ties. It’s not surprising that came from areas with strong ethnic backgrounds. Everywhere else is commuters who’d sooner step on your face than be 15 seconds late for work. Get to know your fucking neighbours. You’ll make your area a nicer, more secure place.

Police need to be able to call in and get in support forces MUCH faster.

Police need their equipment rethinking if they’re carrying too much to be able run after someone.

Police need to be able to coordinate better. I still have no idea why they couldn’t have swept a team through the Pembury Estate and kettled that mob in the next road where there were solid walls of terraces either side.

While I thought it nightmarish at first, and it would be if applied to peaceful protests, give the police super-soakers full of UV dye, and fit the helicopters out with UV strobes. Tag them and look for people flashing bright red in the street later at your leisure.

To prevent abuses of power, equip every officer with sealed camera unit that runs the entire time they’re on duty. Passive evidence-gathering plus a personal black-box. If the camera’s off and you’re accused of something though, you’re considered off-duty. Might help those community relations too if there’s a guarantee of evidence in case someone “falls down” while getting arrested. And yes that shit still happens.

We also need more distractions for people. Free ones. There’s 500k jobs available in this country and 2.5million unemployed. “Get a job” only works if there’s actually enough jobs for everyone. But that gets into the reasons behind the riots, which is another matter entirely.

We need a government with the balls to say when we all need to calm down, rather than making reactionary blanket statements that they’ll use against us in future in order to cover a loss of face because they didn’t want to stop sipping margaritas in the sun. We elect a government to make the big decisions we CAN’T make as individuals and SHOULDN’T make in the heat of the moment. This lot are supposed professionals pandering to the whims of the amateurs who hired them. Stop pandering to the armchair generals already!

 

Also I’d like to say the riots revealed another sad state of things. While in the final day it was mostly black males still engaged in the rioting, in the first couple of days those involved were of both sexes and all races. Is it only when people hit rock bottom people actually stop giving a shit about those things?

 

If I get the time and energy, will follow up with thoughts on the causes of the riots and the misapprehension that “insurance will cover it all”. The latter because as someone who’s had business insurance, it makes me laaaaaaaugh. :P

Mirrored from The blog-hub for Peter "Sci" Turpin.

sci_starborne: Sign of the Fox (pic#181874)
Wednesday, May 4th, 2011 08:56 pm

It seems to me that the Yes campaign has had a bit of trouble with promoting the Alternate Vote. Either it’s presumed we’re way too smart or way too dumb. The official arguments too often have seemed to be either pure math or “just do it, it’s good for you”.
Personal arguments of course are rather more instructive.

I’m skipping most of that for a simple doodle-comic I feel gets the main thrust of it across. I had hoped to do it as a printable flyer, but left it a bit too late.
(click for larger)

Okay, that doesn’t touch on a few things;
It doesn’t mention the expectation that in order for MPs to be sure of election they’re going to have to try a lot harder to get a majority from the get-go.
Or that in doing so tactical voting and appealing only to core-supporters will have to go out of the window.
Or even that the reason the BNP is so against AV is because the extreme political parties tend to only get votes from very set core of supporters and they know that anyone who doesn’t give them their first vote is unlikely to give them any secondary ones. So they’ll be out in most first-rounds.
I suppose it also doesn’t clear up some of the other mistakes that have been circulated, like the bill for it being hundreds of millions, which assumed £110m+ for electronic voting machines no-one’s planning for.
It at no point reminds us that if for some reason it doesn’t work.. we can go back to the old system.

I think the saddest thing I’ve heard from the No campaign though is that it’s too complicated. Of course they understand it, they could do it. It’s purely concern for everyone else out there. Because it seems the entire No campaign are assuming everyone in the country aside from themselves is a blithering idiot, unable to count to 3 or 4.
They also appear to hate Australia with a passion. (Though I giggle at the idea of a group who one of the loudest portions of which has been the BNP, saying we shouldn’t do something like Australia because they’re “too racist”.)

Actually no, I think the saddest thing about the whole vote is that I know for a certainty that even though a Yes vote will improve matters greatly, it still won’t stop politicians bickering and mud-slinging in Parliament like 5-year-olds as they have in this campaign.

If the Yes vote goes through though, we have a much better chance of further reforms later on, so a better chance of them actually growing up.

Mirrored from The blog-hub for Peter "Sci" Turpin.

sci_starborne: Sign of the Fox (pic#181874)
Thursday, March 3rd, 2011 07:44 pm

A week ago I called HMRC up to check how the mess was progressing, and got some interesting feedback.

  • There’s no mention on my file about the incident OR there is and they’re not allowed to tell me because it would be an ongoing investigation; options that were both described to me over the telephone. and a spectacular exercise in fruitless paranoia generation.
  • The cover-letter I included is probably now in a waiting list. This waiting list is currently 8 weeks long. Only at that point will my letter even be read.
  • The person whose information I received would have been notified right away.

Tonight I finally got around to giving the person in question a quick phonecall to let them know the documents had been returned. They had NOT been informed. In fact they’d had to take it upon themselves to call HMRC to inform them.

Understandable since getting my call out of the blue, you’d want to be damn sure.

I mentioned the 8-week reply time, and they mentioned they’d been told the same thing. In other words HMRC wouldn’t have informed them about the mistake for over two months! Because they hadn’t gotten to it in their pile of post, despite being informed about it directly!

THIS is why you should have a separate department for security issues; because letting someone know their personal information has been leaked to the world requires a faster response than 1/6th of a year!

A dedicated address or department for urgent security issues is obvious for even small companies, yet somehow it seems to elude the management of Her Majesty’s Revenue & Customs who by law deal with the critical personal information of every single citizen of the UK!

So, presuming it’s not all an insane elaborate ruse and the department actually think the first act of someone actually out to misuse someones personal information would be to inform both that person and the department itself, then I can expect the next edition of this exciting and mind-bogglingly inept adventure to occur sometime around mid-to-late April.

Don’t hold your breath. I fully expect the attached documents to have gone “astray” in their to-do pile by then.

Mirrored from The blog-hub for Peter "Sci" Turpin.

sci_starborne: Sign of the Fox (pic#181874)
Tuesday, January 25th, 2011 11:51 pm

Docs went off by signed-for post as intended today, recorded photographically at every step. Thought I’d share the cover-letter I included..

Dear Sir or Madam,

Further to my phone call on January 24th, please find enclosed the offending documents as requested, including original cover-letter.

Note that interleaved as page 2 of the copy of the 2008/09 Tax Return is the page of personal information belonging to XXXXXXXX of XXXXXX, and not myself.

I am aware that this is a serious issue and breaks the UK’s data protection laws, and I am fittingly disturbed that enough information to readily steal someone’s identity could be accidentally released to a 3rd party in such a way.

I am also likewise disturbed that this extra page of information was included in a second needless copy of my requested 2008/09 Self Assessment Tax Return.

When a single figure from it was requested, I understand that information could not be divulged by telephone, but it is incomprehensible to me that it could not be provided through the secure website where it is apparently located for exactly one year after it’s submission before being removed. As the tax returns occur at the same time every year, removing it exactly when it is most likely to require checking seems at best spectacularly unhelpful.

This was thrown further into stark contrast to the actual method by which I could receive it; unregistered and untracked 1st class post, in a poorly sealed budget envelope that arrived with holes already torn from its travels.

You might argue that if it were to be intercepted I would know something had happened to it since it did not arrive and could thus take precautions. But even if that faint shadow of security is acceptable, the logic only works if a known number of the documents are being sent. IE; If I request one copy and five are sent, I do not know anything is wrong if only the single copy I actually requested arrives in my hands.

Can you guarantee to me that these two copies were the only two copies dispatched? Or have more copies I do not know about perhaps been lost in the post? Has my own information been handed over to a 3rd party as XXXXXXXX’s has been to me?

Furthermore I am concerned with the instructions I was given on relaying this leak to the telephone advisor; Simply placing the information back into the same envelope in which it was sent to me and re-posting it back to HMRC. This seems a poor option for several reasons;

  1. The envelope is already used, damaged, post-marked and labelled with an existing post-routing sticker. All these I suspect would conspire to reduce it’s chances of correctly making it back through the postal system to you.
  2. Without a covering letter and addressed to HMRC as a whole, it occurs that it could be easily overlooked in postal-sorting, and simply trigger yet another copy to be dispatched to me under the impression it was a failed delivery and possibly lead to the destruction of the evidence. And additionally it could imply that my address was no longer correct.
  3. The documents enclosed as I understand it are evidence of a crime, and to further suggest that it simply be dropped back into the post under the same conditions in which it arrived seems bordering on negligent.
  4. Though I suspect a note has been made on my file, I was not given any form of call or reference number. Though I will admit I did not ask about one, again it seems odd one was not offered.

I am taking it upon myself to include this covering-letter to explain both the situation and the number of incidents that have occurred along the path to resolving it. It is my hope that this will expedite the investigation and lead in some small way to improving the handling of our citizens information, as well as make plain my own displeasure at the actions and reaction of HMRC so far.

Additionally I hope you will note that this has been sent via 1st Class Signed-For, to ensure its receipt.

As a less important but still irritating side-note, I would recommend you consult an IT professional. Either for additional training or additional features in your data-entry software, as I do not know if it is because of a feature your software currently lacks, or that your staff simply do not use it correctly, but the copies I received were of terribly unprofessional quality.

Speaking as someone with some history in graphic-design and IT, it distresses me that only the document pages I was not meant to receive were printed in perfectly clear black and white (showing the information in an explicitly legible font, arranged in efficiently used tables) whereas the information I actually requested was in the form of a series of bitmap screen-grabs (images not only including the programs tool-bar, but wasting several pages on blank space and unused tables, as well as poorly legible mono-space fonts that were sometimes further compounded by being light-grey on a white background). You patently have the capacity for legible print-copies, but it implies they are only considered necessary for internal use.

To someone with worse reading difficulties than mine, I expect these prints would be near-illegible.

From the layout of the images sent, you seem to be using Microsoft Access (in itself, implicitly revealing the software, and suggesting additional modes of attack to those looking for security holes).

It would not take a database professional more than three days, working with the limited set of data found in a tax return, to produce a query table which would omit unfilled entries from a print-out and arrange them in a clear and concise form which would produce a visually clear and source-anonymised document.

The amount of information in my copy could have been reduced to a single double-sided sheet of A4 rather than the fourteen single-sided sheets I was sent, eight of which contained no information.

It is also worth noting that perhaps if this was done it would be vastly less likely that a page of someone’s information would be lost within the many surplus pages of another’s.

I eagerly look forward to your reply on all matters addressed, as well as the future results of the investigation I have unwillingly been made a part of.

Most sincerely,

Peter William Turpin

Mirrored from The blog-hub for Peter "Sci" Turpin.

sci_starborne: Sign of the Fox (pic#181874)
Monday, January 24th, 2011 09:09 pm

Today I finally got around to calling HMRC back. It’s been a frustrating and rushed week with my insurance renewel and some family matters that’s put it off ’til now.

At the suggestion of several friends I called up HMRC rather than the lady whose details they’ve sent me. After 10-15 minutes on hold I got to speak to an advisor, who rapidly put me on hold again when I told them what the problem was. They came back on sounding scared, like they didn’t want to get any more of this on themselves than they could avoid. Perhaps it was my mention that I knew this violated data-protection laws?

They took some of my details, and the details on the incorrect paperwork. Then I was told I had to send it back to them so there could be an investigation.

All well and good? Well, no. The next bit went something like;

Them: “Do you still have the envelope it came in?”

Me: “Yes?”

Them: “Okay, just put it back in there and post it back to us.”

First, the envelope in question is a generic brown windowed envelope, which if I simply replace the documents in will display my address, and possibly be returned back to me again. It is also a used budget-end envelope, with the associated creases and tears from one trip, as well as an existing electronic routing stamp which I worry might furthur confuse it’s transit through the postal system.

Most importantly though, the address I was told to send it to was simply “HMRC” at The Triad in Bootle. No cover-letter, no special department. Just mine and someone elses information being tossed back to them with no reference or alert that it is actually the solitary evidence of their criminal cock-up.

Don’t letters returned to sender as-is usually get binned, or get marked as having been sent to invalid addresses? And with no tracking there’s nothing to stop this sole evidence simply disappearing the moment it’s in the post box.

They assured me the lady in question would be notified of the cock-up, they said, since her information is at risk here. Well let’s be sure of that.

Underwhelmed by their reaction, I called the lady concerned myself anyway to let her know. She fortunately seemed pretty up to speed on these sort of things, and I left her my email and mobile number to contact me on if they do or don’t contact her themselves. I also explained what my own course of action will be;

1) I will photograph the evidence

2) I will photograph my placing it in a new envelope with cover-letter

3) I will send it back to HMRC tomorrow by 1st Class Signed for so I can be sure of it’s receipt.

I will document it at each of these stages, and hopefully this will go a long way to preventing it from being conveniently lost or overlooked.

Will HMRC do things by the book when the proof is most definitely back in their hands? Stay tuned to find out!

Mirrored from The blog-hub for Peter "Sci" Turpin.

sci_starborne: Sign of the Fox (pic#181874)
Monday, January 17th, 2011 09:43 pm

I don’t like tax return time. The language used in these documents makes my brain spasm. For instance, their phrasing of declared losses comes up as self-contradicting to me; a loss is something I loose.. but claiming for it is something I get? How can I be loosing something I’m getting??

Maybe it’s a dyslexic thing.

Now I’ve got it done though I’m kinda wishing I could do it again, or that it had a practice-run function so I could really rip on the interface. Why did I have to click through 4 pages just to save a copy? Did I really need to be alerted what the file type was, that it would save on the next page after hitting continue, and get an approximation of download time all on separate pages?

But anyway, I had a week off from it while waiting for a copy of last years return. There was a single figure on it I claimed for last year that I needed for this year.

Now I can understand it not being given out over the phone; it’s relatively easy to pretend to be someone else there. However the HMRC website is a secure connection (in theory) which displays your current tax information. The previous return is automatically removed from it after a year apparently, which alone seems moronic; because surely one year on is exactly when you’re going to want to check it. But the information is given out through it, so how come you can’t get the details through there..?

So question-authenticated phone is insecure.

The HTTPS secure website is not considered secure for this information once it’s a year old.

But bog standard 1st Class by Royal Mail is fine.

No signature, no monitoring in transit, no tracking. It could be opened, read, photocopied & I’d never know. It could vanish into the system and all I’d be able to do is request another copy and hope no one’s preparing to rape my ghost in the government machine.

This I could visualise, this was a definite unnecessary risk I had to swallow to get the magic (and aside from this return, utterly irrelevant) number. But as they say; the problem with making something foolproof is how ingenious fools are.

I received two copies of last years return.

So assuming there were only 2 copies sent, then all is fine, right? Well no. Aside from it raising the worrying issue that if a random number of copies are being sent, you can never be sure they’ve all arrived. And aside from the matter that the “copy” is actually a bunch of printed screen-grabs (including program tool-bar!) of it on the data-entry system, one of the copies IS NOT WHOLLY MINE.

One set is fine in that it does technically have the info I need if I squint and don’t mind half the text being light grey on a slightly darker grey background. The other, which has some empty fields the other doesn’t (yet is apparently from the same screen-grabbed program), also starts with the 2nd page being from an advisor’s working form for someone else.

It doesn’t have a document number, so I presume it’s automatically generated and a printer has cocked up at their office; interleaving the first input page of someone elses claim/statement information into my own print-out.

I’m annoyed on a few levels here. Primarily it’s one of security; because my information is removed from the secure site just when I need it, it opens up the possibility of exactly these sort of mistakes occurring. They have a better system which they have elected to actively disable when required.

(The other level is typographic; their internal system prints out a visually clear and informative table of information in laser-crisp black & white, but we plebs have to deal with a printer-cropped all-grey rastered-down bitmap for our use, the likes of which a 7 year old would be embarrassed to produce for their school homework).

And because of this I now had the Name, DOB, address, NI number, telephone number, place of employment, partners name and partners DOB, of a 22 year-old woman living near Manchester who was letting them know of her partners change in employment status.

There is ample information here for someone to steal her identity, and I see that as a direct result of a poorly managed & designed government system.

Of course I’m fairly sure this incident is a breach of data-protection laws, and as such I’m intending to phone the lady in question tomorrow and let her know in case she wants to take action against them. As soon as I figure out how to phrase the conversation without sounding like a scam-artist myself.

Mirrored from The blog-hub for Peter "Sci" Turpin.